PRIVACY
HOME HARDWARE STORE PRIVACY POLICY HIGHLIGHTS
HOME HARDWARE STORE PRIVACY POLICY HIGHLIGHTS
Home Hardware Store knows how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information across all of our Home Hardware Store products and services, from architectural hardware to furniture hardware and kitchen hardware(collectively, “Products”).
While this Privacy Policy applies to all our Products and Services, we will also provide privacy supplements that contain additional information about our practices related to particular services where necessary.
OVERVIEW OF PERSONAL INFORMATION
The information provided on the Website is directed solely at those persons who access the Website from Singapore. Home Hardware Store’s business and the services offered by it are governed by Pakistan law and no warranties and/or representations of any kind (express or implied) are given as to the compliance of the information shown on the Website and/or our business pursuant to or in respect of the laws of any other country.
Home Hardware Store knows how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information across all of our Home Hardware Store products and services, from architectural hardware to furniture hardware and kitchen hardware(collectively, “Products”).
While this Privacy Policy applies to all our Products and Services, we will also provide privacy supplements that contain additional information about our practices related to particular services where necessary.
OVERVIEW OF PERSONAL INFORMATION
The information provided on the Website is directed solely at those persons who access the Website from Singapore. Home Hardware Store’s business and the services offered by it are governed by Pakistan law and no warranties and/or representations of any kind (express or implied) are given as to the compliance of the information shown on the Website and/or our business pursuant to or in respect of the laws of any other country.
SHARING YOUR PERSONAL INFORMATION
We may share your personal information with affiliate companies of Home Hardware Store, as well as with companies that provide services on behalf of Home Hardware Store. We may also share your personal information with trusted partner companies, that provide you with products and services that you request and information about products and services you may be interested in. We share personal information with law enforcement agencies when it’s required by law or to protect Home Hardware Store and its users.
SHARING YOUR PERSONAL INFORMATION
We may share your personal information with affiliate companies of Home Hardware Store, as well as with companies that provide services on behalf of Home Hardware Store. We may also share your personal information with trusted partner companies, that provide you with products and services that you request and information about products and services you may be interested in. We share personal information with law enforcement agencies when it’s required by law or to protect Home Hardware Store and its users.
Privacy Policy
Privacy Policy
What Information do We Collect?
Home Hardware Store collects your personal information in a variety of ways.
Information You Provide Directly
Some Products and Services enable you to give us information directly. For example:
- When you create an account or profile with us, we may ask for information such as your name, date of birth, or email address.
- If you order a Product or paid Service from us, we may ask for your name, address, contact information, and shipping and payment information to process your order.
- To provide responses when you contact Customer Service, we may need information to identify and authenticate your identify and the Product you’re inquiring about.
- When you communicate with our Customer Service staff or others, your communications will be transmitted through our systems.
- If you share your contacts, we will collect their phone numbers and other contact information to facilitate file sharing and messaging. You can turn off or restrict these features in Settings on your Products.
Information About Your Use of Services
In addition to the information you provide, we will collect information about your use of our Products and Services, such as through software on your Products and by other means.
- Home Hardware Store Keyboard information: The words that you type when you enable Predictive text. This feature may be offered in connection with your Home Hardware Store account to synchronize the data for use on your other Home Hardware Store Products. You can clear the data by going to the Predictive text settings.
- Viewing Information: The networks, channels, websites visited, and programs viewed on your Products and the amount of time spent viewing them.
- Other information about your use of Products and Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Products or Service.
Publicly or Commercially Available or Shared Information
We may receive information about you from publicly or commercially available sources, including such information about you from third party social networking services you use, and combine this with other information about you so that we can better understand your needs, interests, and preferences. We also may receive information about you when other people provide it using our Services, such as your name and contact information when others send a message to you or share files with you.
Other Information We Collect
We may also collect other information about you, your Products, or your use of Services that you consent to send us.
Third Party Analytics
Through certain Services, we may collect personal information about your online activities on websites and connected Products over time and across third-party websites, Products, apps and other online features and services. We may use third-party analytics services on the Services, such as those of Google Analytics. The service providers that administer these analytics services help us to analyze your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help administer the Services and diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners.
Your Options
You can choose not to provide us with certain types of information, such as information requested as part of registering a Home Hardware Store account. In some cases, this may limit your ability to use some Products and Services. We will do our best to explain these limitations when we’re asking for your information so you can make an informed decision. For example, Home Hardware Store Cloud allows you to back up your information and create a restore point; however, Home Hardware Store Cloud was not designed nor intended to store or process sensitive personal information.
What Information do We Collect?
Home Hardware Store collects your personal information in a variety of ways.
Information You Provide Directly
Some Products and Services enable you to give us information directly. For example:
- When you create an account or profile with us, we may ask for information such as your name, date of birth, or email address.
- If you order a Product or paid Service from us, we may ask for your name, address, contact information, and shipping and payment information to process your order.
- To provide responses when you contact Customer Service, we may need information to identify and authenticate your identify and the Product you’re inquiring about.
- When you communicate with our Customer Service staff or others, your communications will be transmitted through our systems.
- If you share your contacts, we will collect their phone numbers and other contact information to facilitate file sharing and messaging. You can turn off or restrict these features in Settings on your Products.
Information About Your Use of Services
In addition to the information you provide, we will collect information about your use of our Products and Services, such as through software on your Products and by other means.
- Home Hardware Store Keyboard information: The words that you type when you enable Predictive text. This feature may be offered in connection with your Home Hardware Store account to synchronize the data for use on your other Home Hardware Store Products. You can clear the data by going to the Predictive text settings.
- Viewing Information: The networks, channels, websites visited, and programs viewed on your Products and the amount of time spent viewing them.
- Other information about your use of Products and Services, such as the apps you use, the websites you visit, and how you interact with content offered through a Products or Service.
Publicly or Commercially Available or Shared Information
We may receive information about you from publicly or commercially available sources, including such information about you from third party social networking services you use, and combine this with other information about you so that we can better understand your needs, interests, and preferences. We also may receive information about you when other people provide it using our Services, such as your name and contact information when others send a message to you or share files with you.
Other Information We Collect
We may also collect other information about you, your Products, or your use of Services that you consent to send us.
Third Party Analytics
Through certain Services, we may collect personal information about your online activities on websites and connected Products over time and across third-party websites, Products, apps and other online features and services. We may use third-party analytics services on the Services, such as those of Google Analytics. The service providers that administer these analytics services help us to analyze your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Services, help administer the Services and diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners.
Your Options
You can choose not to provide us with certain types of information, such as information requested as part of registering a Home Hardware Store account. In some cases, this may limit your ability to use some Products and Services. We will do our best to explain these limitations when we’re asking for your information so you can make an informed decision. For example, Home Hardware Store Cloud allows you to back up your information and create a restore point; however, Home Hardware Store Cloud was not designed nor intended to store or process sensitive personal information.
How do We Use Your Information?
We use the information we collect for the following purposes:
- To help you or your Product register for our Services;
- To provide a Service or feature you request;
- To provide customized content and personalized services based on your past activities on our Services;
- To provide customized advertising, promotions, and offers that might interest you on our websites, third-party websites, and online platforms such as social media sites;
- To provide promotions and offers by way of direct marketing communications, only where you have given us your separate consent;
- To analyze our Products and Services to help us better understand our customers in order to offer the most relevant communications, services, and experiences to you;
- To ask you for your opinions on our Products and Services and to carry out customer surveys, with your separate consent if required;
- To provide software updates, maintenance services, important notices and support for your Products;
- To administer contests, lucky draws, redemptions or similar promotions that you enter into, where you have given us your separate consent;
- To comply with the law and legal processes;
- To protect the rights, property, or safety of Home Hardware Store, or any of our affiliates, business partners, or customers; and
- Otherwise with your consent.
We use and combine the information we collect about you from our Services, Products, or other sources to provide you with a better experience. For example, you can use your Home Hardware Store account details not only on the Service you registered with, but other Services which use Home Hardware Store accounts. We also use the information you provide directly or through other sources as described above to provide content you may like or that you’ve personalized.
You have choices about your information. Check out the WHAT ARE YOUR RIGHTS? section to learn more.
Home Hardware Store processes personal information for the purposes described above. Home Hardware Store’s legal basis to process personal information includes processing:
(i) So that we can keep our promises to you, such as providing you with a Service
(ii) To promote our business interests (for example, to manage our relationship with you and improve your customer service experience), including communications on our website, third party websites, and online platforms
(iii) To comply with the law and legal processes
(iv) With your consent (for example, to send direct marketing communications). If you give consent, you can always withdraw your consent by following the unsubscribe instructions included in the communication or by changing your settings for specific Services or when we give you a just-in-time notice, or by visiting relevant webpages. Please note that unsubscribing from receiving marketing communications from a Product or Service may not stop all of the ads (including customized ads) provided by Home Hardware Store. You may continue to receive ads from Home Hardware Store if you have consented to receiving them from other Products or Services. Please visit the settings menu in the applicable Product or Service for more information on how to opt out of such ads from such Product or Service.
How do We Use Your Information?
We use the information we collect for the following purposes:
- To help you or your Product register for our Services;
- To provide a Service or feature you request;
- To provide customized content and personalized services based on your past activities on our Services;
- To provide customized advertising, promotions, and offers that might interest you on our websites, third-party websites, and online platforms such as social media sites;
- To provide promotions and offers by way of direct marketing communications, only where you have given us your separate consent;
- To analyze our Products and Services to help us better understand our customers in order to offer the most relevant communications, services, and experiences to you;
- To ask you for your opinions on our Products and Services and to carry out customer surveys, with your separate consent if required;
- To provide software updates, maintenance services, important notices and support for your Products;
- To administer contests, lucky draws, redemptions or similar promotions that you enter into, where you have given us your separate consent;
- To comply with the law and legal processes;
- To protect the rights, property, or safety of Home Hardware Store, or any of our affiliates, business partners, or customers; and
- Otherwise with your consent.
We use and combine the information we collect about you from our Services, Products, or other sources to provide you with a better experience. For example, you can use your Home Hardware Store account details not only on the Service you registered with, but other Services which use Home Hardware Store accounts. We also use the information you provide directly or through other sources as described above to provide content you may like or that you’ve personalized.
You have choices about your information. Check out the WHAT ARE YOUR RIGHTS? section to learn more.
Home Hardware Store processes personal information for the purposes described above. Home Hardware Store’s legal basis to process personal information includes processing:
(i) So that we can keep our promises to you, such as providing you with a Service
(ii) To promote our business interests (for example, to manage our relationship with you and improve your customer service experience), including communications on our website, third party websites, and online platforms
(iii) To comply with the law and legal processes
(iv) With your consent (for example, to send direct marketing communications). If you give consent, you can always withdraw your consent by following the unsubscribe instructions included in the communication or by changing your settings for specific Services or when we give you a just-in-time notice, or by visiting relevant webpages. Please note that unsubscribing from receiving marketing communications from a Product or Service may not stop all of the ads (including customized ads) provided by Home Hardware Store. You may continue to receive ads from Home Hardware Store if you have consented to receiving them from other Products or Services. Please visit the settings menu in the applicable Product or Service for more information on how to opt out of such ads from such Product or Service.
Who do We Share Your Information With?
To assist you in locating further information, we may include links to other websites from time to time. The inclusion of any such links does not imply that Home Hardware Store approves or endorses the contents of those sites and/or the material available there from. Home Hardware Store accepts no responsibility for the contents (including the terms and conditions) of any such websites.
Who do We Share Your Information With?
To assist you in locating further information, we may include links to other websites from time to time. The inclusion of any such links does not imply that Home Hardware Store approves or endorses the contents of those sites and/or the material available there from. Home Hardware Store accepts no responsibility for the contents (including the terms and conditions) of any such websites.
Website Queries
We will disclose your information internally within our business, but only to those who need it to further provide Services or to help with your requests.
We will also disclose your information to the following entities, only to the extent that this will be necessary to provide our Services:
- Affiliates: Other Home Hardware Store Group which we control or own. Affiliates may also include other companies related by common ownership or control, such as Home Hardware Store SDS and Cheil Worldwide.
- Business Partners: Partners who we work together with to provide you the Services you’ve requested or bought. For example, we may work with a bank so that you can use one of our Services to make faster and more efficient payments. These business partners control and manage your personal information.
- Service Providers: Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centers, redemption centers, customer care activities, customer event organizers, advertising (including customized advertising on our websites, third-party websites, or online platforms), conducting customer satisfaction surveys, or billing, or that send emails on our behalf, performing data analytics, or operating data management platforms. These providers are also committed to protecting your information.
- Other Parties when Required by Law or as Necessary to Protect Our Services: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
- Other Parties in Connection with Corporate Transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
- Other Parties with Your Consent or at Your Direction: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
Website Queries
We will disclose your information internally within our business, but only to those who need it to further provide Services or to help with your requests.
We will also disclose your information to the following entities, only to the extent that this will be necessary to provide our Services:
- Affiliates: Other Home Hardware Store Group which we control or own. Affiliates may also include other companies related by common ownership or control, such as Home Hardware Store SDS and Cheil Worldwide.
- Business Partners: Partners who we work together with to provide you the Services you’ve requested or bought. For example, we may work with a bank so that you can use one of our Services to make faster and more efficient payments. These business partners control and manage your personal information.
- Service Providers: Carefully selected companies that provide services for or on behalf of us, such as companies that help us with repairs, customer contact centers, redemption centers, customer care activities, customer event organizers, advertising (including customized advertising on our websites, third-party websites, or online platforms), conducting customer satisfaction surveys, or billing, or that send emails on our behalf, performing data analytics, or operating data management platforms. These providers are also committed to protecting your information.
- Other Parties when Required by Law or as Necessary to Protect Our Services: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
- Other Parties in Connection with Corporate Transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
- Other Parties with Your Consent or at Your Direction: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
How do We Keep Your Information Secure?
We take data protection seriously. We have put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
How do We Keep Your Information Secure?
We take data protection seriously. We have put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
Where do We Send Your Data?
Your use of our Services will involve the transfer, storage, and processing of your personal information within Pakistan Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.
Where do We Send Your Data?
Your use of our Services will involve the transfer, storage, and processing of your personal information within Pakistan Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.
What are Your Rights?
Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to correct any inaccuracies. If permitted by law, we may charge you a small fee for providing you with this ability. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
To make a request concerning your rights or to make an inquiry, contact us. See the CONTACT US section.
What are Your Rights?
Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to correct any inaccuracies. If permitted by law, we may charge you a small fee for providing you with this ability. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
To make a request concerning your rights or to make an inquiry, contact us. See the CONTACT US section.
How Long do We Keep Your Information?
We will not keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be anonymized, destroyed or erased from our systems when it’s no longer required.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
1. At least the duration for which the information is used to provide you with a Service;
2. As required under law, a contract, or with regard to our statutory obligations; or
3. Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
How Long do We Keep Your Information?
We will not keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be anonymized, destroyed or erased from our systems when it’s no longer required.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
1. At least the duration for which the information is used to provide you with a Service;
2. As required under law, a contract, or with regard to our statutory obligations; or
3. Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
What Third-Party Services do We Use?
Some of the content, advertising, and functionality in our Services is provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of these Services. These third parties are not controlled directly by Home Hardware Store, so we recommend that you check their privacy policies to understand how they use your data. We also may make available to you certain products or services (e.g., apps available through Galaxy Store or Apps) developed by third parties. Home Hardware Store is not responsible for these third-party products or services.
If you choose to connect the Services with a social networking service, we may receive and store authentication information from that service to enable you to log in, as well as other information that you allow us to receive. Also, please note that if you choose to connect with a social networking service on a Product used by people in addition to you, those other users may be able to see information stored or displayed in connection with your account on the social networking service(s) with which you connect.
What Third-Party Services do We Use?
Some of the content, advertising, and functionality in our Services is provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of these Services. These third parties are not controlled directly by Home Hardware Store, so we recommend that you check their privacy policies to understand how they use your data. We also may make available to you certain products or services (e.g., apps available through Galaxy Store or Apps) developed by third parties. Home Hardware Store is not responsible for these third-party products or services.
If you choose to connect the Services with a social networking service, we may receive and store authentication information from that service to enable you to log in, as well as other information that you allow us to receive. Also, please note that if you choose to connect with a social networking service on a Product used by people in addition to you, those other users may be able to see information stored or displayed in connection with your account on the social networking service(s) with which you connect.
Cookie, Beacons, and Similar Technologies
We, as well as certain third parties that provide content, advertising, or other functionality in our Services track users’ online activities over time by collecting information through automated means including through the use of browser cookies, pixels, beacons, and other technologies in certain areas of our Services.
Cookies
Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your Product to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:
- Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you sign in to a service.
- Cookies keep track of items stored in your shopping basket.
- Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they’re spending on the pages. Studying this information helps us to adapt the Services and provide you with a better experience.
- Cookies help us and third parties understand which ads you’ve seen so you don’t get the same ad each time you access a Service.
- Cookies help us and third parties to provide you with relevant personalized content and targeted advertisement by collecting information about your use of our Services and other websites and apps.
You can manage browser cookies through your browser settings. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu. Your Product operating system may contain additional cookie controls. Note that some Services are designed to work using cookies, so disabling cookies may affect your ability to use those Services or certain parts of them.
Cookie, Beacons, and Similar Technologies
We, as well as certain third parties that provide content, advertising, or other functionality in our Services track users’ online activities over time by collecting information through automated means including through the use of browser cookies, pixels, beacons, and other technologies in certain areas of our Services.
Cookies
Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your Product to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:
- Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you sign in to a service.
- Cookies keep track of items stored in your shopping basket.
- Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they’re spending on the pages. Studying this information helps us to adapt the Services and provide you with a better experience.
- Cookies help us and third parties understand which ads you’ve seen so you don’t get the same ad each time you access a Service.
- Cookies help us and third parties to provide you with relevant personalized content and targeted advertisement by collecting information about your use of our Services and other websites and apps.
You can manage browser cookies through your browser settings. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu. Your Product operating system may contain additional cookie controls. Note that some Services are designed to work using cookies, so disabling cookies may affect your ability to use those Services or certain parts of them.